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Saint Petersburg: What Features to Look for in a Business Phone System

Since the shift from traditional phones to VoIP (Voice over Internet Protocol) and from landlines to mobile phones, business communications is becoming faster, more efficient, and effective. In this article, we will be highlighting the essential features that are available among modern business phone systems, bringing huge change on how businesses handle their operations and customer service. Modern business phone systems include “Find me, Follow Me” feature, wherein receiving an email can be read through your computer office, smart phone, tablet or any other device. This is an attractive feature, most especially for those heavily sales-oriented businesses.

Voicemail transcription is another useful feature of modern business phone systems, wherein you can read voicemail in your email inbox. It is literally transcribing messages into text and email both as an original audio recording and email attachment. While traditional phones need wire connections with limitations and needing additional connections is expensive and inconvenient. VoIP phones can be plugged into computer networks or VoIP softphones or software phones, unlike traditional phones. Voice calls that operate in the digital world can be integrated with computers, just a mouse click away. With digitization, a Heads Up Display offers the capability to monitor, whisper, barge, and record calls. The monitor feature helps you in employee training and quality assurance since it allows you to listen to a call, neither party can hear you on the other line.

With the modern business phone systems we have today, it is easy to do changes in configurations such as changing your voice mail greeting, managing active calls, and viewing call statistics. Intuitive browser interfaces make simple tasks simple, from the arrangement of extension to the organization of call flow processes. Everything is made simple and easy with a cloud system for business communications. The cloud-based systems are used to improve security, simplicity, and for easier management.

Businesses need a reliable and affordable business phone system to achieve their short-term and long-term goals by providing excellent customer service. You can always choose from different business phone options today, regardless if you have a small, medium, or large business. It is the perfect time to achieve your business goals by investing in a good business phone system. Feel free to check our homepage or website to get more details about finding the right business phone system for you. You can check our related articles or contact us for more inquiries.

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